ShoreTel Call Recording and Contact Center Success Stories

Telrex Provides Call Recording Support for ShoreTel IP Telephony Systems.

CallRex is an advanced, yet affordable, call recording and contact center optimization solution for small, medium, and enterprise class companies utilizing ShoreTel IP phone systems. With installations around the world, CallRex Call Recording™ continues to be a preferred IP call recording solution for ShoreTel.

Customer success stories with ShoreTel and Telrex call recording software solutions include:

		Butler County Children Services achieved policy compliance while also upgrading to a ShoreTel IP-based telephone system.

		Colorado Department of Corrections created new opportunities while maintaining high security with CallRex call recording on their ShoreTel system.

		Engineered Protection Systems utilized CallRex call recording on their ShoreTel telephone system to document calls and improve customer service delivery.

		Healthy Mothers, Healthy Babies Coalition of Georgia improved training and quality assurance processes while saving managers time using CallRex call recording software on their ShoreTel telephone system.

		United Supply Co. realized a return on their call recording investment through improved training and the ease of locating recorded calls.